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Thanks for the update! Does this happen when you access the 360 product view online? If so, can you please share the link? You may email it to support at webrotate360 dot com.

Hi, thanks for the detailed explanation. I'm not sure I fully understand the issue. Are you trying to upload it online? If so, please see available options in the user guide under Web Integration section: https://webrotate360.s3.amazonaws.com/sites/webrotate360/downloads/Resources/Readme.pdf

Please record a quick screen video so we can see if there's a discrepancy in what we do to test.

The last image does show the issue as expected, as the camera was in portrait mode when the 360 product photography was produced. Selecting 180-degrees on the New Project form under "Rotate images" as per the screenshot does correctly auto-rotate the images on import.

Can you put it in a zip archive instead please and share the archive, as when you share it as-is via forum, it (forum software) auto-rotates it automatically and it simply works when we download it and import into the webrotate software. Putting it in a zip would ensure the image remains...

Thanks, may I ask you to put it into a zip archive instead as it looks like it has been already rotated by forum software?

Hi, please share one of the images.

Hi Phil, please use this link: https://calendly.com/webrotate360 :)

Hello, Richard. This one should be simple. Please remove everything from the Graphics Path field in the webrotate plugin settings. I think you entered something there but the field is specifically to allow customizing where hotspots icons are and you are not customizing it I think.

We can try sometime next week. What timezone are you on?

Hello, phil. Not possible, currently. It could be done programmatically via API, e.g having an image placeholder that would startup the 360 viewer (via API) on click or tap or have the viewer loaded on the background behind the image, and simply hide the image on click. Haven't seen anything...

Hello! yes, so it's just a matter of styling an iFrame according to your page design. Here's an example with a relative width: <iframe src="your-url" style="width:100%; border:none;" height="500" allowfullscreen></iframe> You can also make it scale height according to your iFrame proportions...

Please share your code so we could review and comment.

You would need to call api.delete on the first instance of the viewer before initializing a new instance of the viewer on the same HTML element.

WebRotate 360 Product Viewer 5.0.1 Release [+] WEBP image format for up to 40% reduction of image file size. [+] Auto Path for perfectly smooth hotspot trajectories. [+] Polygonal hotspots. [+] Advanced plugin for Blender with SpotEditor integration. [+] Google Analytics v4 integration. [+] Zip...

Sent a PM.

Great, you can request a custom domain setup as per attached screenshot if you would like, or we can simply setup a sub-domain, e.g donmono.pixriot.com. Please note that you will need to update PixRiot URLs you are using in the iFrames to see the customization (the old ones will still work as...

Can't find that example unfortunately. Are you using PixRiot iframes as in that case it would be more involved? Otherwise, it's mainly customizing viewer skin CSS to make the toolbar buttons wider and taller, and then adding ::after or ::before with your label text, for example: .wr360_player...

One solution could be to listen for orientation change events like this and reload viewer at the same frame (it will be pretty much instant): window.addEventListener('orientationchange', function() { __viewerApi.reload('your-view.xml', null, null, __viewerApi.images.getCurrentImageIndex())...

Hi, it's not possible out-of-the-box unfortunately but we have seen folks do it via HTML / CSS customization of the viewer toolbar which is relatively straightforward.