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Hi, yes, it works as designed in that the callback is called once when viewer is loaded and the second time when full-screen view is loaded if you have it configured, i.e the high-res images and user triggered it. There's another callback for when it's "reloaded" using reload function which...

Each such icon (hotspot indicator) has these CSS classes assigned: hotspot_indicator hotspotname_indicator <-- where hotspotname is the name you gave the hotspot When it's clicked, we assign two extra classes to the indicator elements: indicator_active hotspotname_active Generally, this...

Hi, can you please paste a screenshot of the hotspot popup where you need to customize the image?

WebRotate 360 Product Viewer AdHoc Integration v2.5.2 for Magento 2.x Released [!] Compatibility for PHP 8.1. ****************************** Direct download: https://www.webrotate360.com/products/cms-and-e-commerce-plugins/plugin-for-magento.aspx?section=Download

As promised, please find below the new plugin with support for configurable products. It works much better now in that it adds a 360 thumbnail to the gallery on the product pages so it works as intended by Prestashop, i.e we're not forcing the popup when user clicks the gallery thumbnails, and...

Hi there and thanks for your message. I just checked your link and all three 360 products views loaded fine for me. What was the fix you applied?

I'm glad React integration is going well! As for the requirement, it's pretty easy. 1. Create an image label. This is done under Images -> Rows tab in SpotEditor, where you can double-click on any of the images to create a named label. This will simply add a property to the published xml file...

Hello and sorry it takes longer than expected! We do have a new version of the Prestashop plugin with support for configurable products, which needs a bit more testing.. We'll do our best to finish the testing this week and will send you a new zip asap. PS: there's an email you sent as well...

It's hard to say without debugging but most likely the webrotate360 container has zero width and/or height when useEffect is called. We also listen for browser resize events and if such event is triggered e.g. when inspector window is opened, the viewer will resize itself to fit into the parent...

Hi! Sure, here's a copy-paste that explains it: To summarize our licensing options, PRO license doesn't limit any usage so you can host the viewer on any number of websites / domains (yours or your clients'). PRO license is $399. With this license applied, there's a link to webrotate which is...

Hi Mavia, as per the code above, the key is the api obj that you receive in the apiReadyCallback. You can do lots of things with it, including responding to hotspot click actions in the same way you did without React, e.g: viewer.settings.apiReadyCallback = (api, isFullScreen) => {...

Objs wouldn't work at this time unfortunately. PS: you would need to render an OBJ as a sequence of 360-degree images, e.g JPG. For example, you can use free Blender software as per the guide at the bottom of this blog post to render a "turntable" animation as images...

Sure, you can manually replace files there. As long as the image resolution is the same for images you replace there.

#1. No, it's not possible. #2. Please see suggested image requirements in the user guide under Appendix or see notes under each example for comparison. #3. Not sure I fully understand the question. Which folder are you referring to (e.g published/360_assets)?

Sure, that's a most favorite shortcode in the plugin.

The license is lifetime / perpetual for the purchased software version, i.e it doesn't expire :)

Are you asking if you can place two shortcodes on the same page? For wr360embed or wr360expand shortcodes you would need a PRO license to have more than one on the same page: https://www.webrotate360.com/pricing.aspx

You may simply install an older version of our Joomla plugin, I think. https://webrotate360.s3.amazonaws.com/sites/webrotate360/downloads/Plugins/joomla/plg_webrotate360_v1.5.0.zip It will still work with Joomla v4x last time we checked and should be good with the older PHP versions. Most of...

Hmm.. you probably have installed the free version and activated it with the code which would result in the same. Please download using links we sent with your license details. Email support at webrotate360 dot com if you don't have access to the original PRO download.

Hi there and thanks for the details! This particular feature is not available in the free version unfortunately. It's listed as "SpotEditor: Permanent image watermarking" in this comparison table: https://www.webrotate360.com/pricing.aspx