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Hi there! Please change placeholder field in the plugin settings to this (as there's another .product-cover element on this page which is hidden - something related to comments section I think): .product-container .product-cover Does this help?

We have a fix for this in the viewer code (removed using global JQuery.fn space in hotspots). Please confirm that you need it still?

Hi, thanks for this message. Yes, indeed we were and still waiting for Safari :mrgreen: reason we're still waiting is because the webp support in Safari is only available in Bug Sur when it comes to desktop browsers which means that if we add webp support we would still have to duplicate the...

Something overwrites jQuery name space still I think after that first jQuery is loaded. Can't say what unfortunately.. I have a feeling though it would work if your custom integration was not requiring jquery & imagerotator right away so it's rather done past that time when the namespace has...

Thanks for the feedback Andrea and for the extra feedback on our livechat. We're investigating...

Hi, thanks for the details. The issue is due to the duplicate jQuery script loading after our imagerotator script as per attached screenshot. It overrides some of global jQuery space we're using with hotspots. Please remove the second jQuery and it will always work. Alternatively you may...

Hi, this one was fun to troubleshoot! So the issue is caused by a rogue plugin so to speak :) as it breaks native JavaScript functionality and specifically it overrides the native javascript Date.now() function that returns a numeric time-stamp and makes it return a full date string (e.g Mon...

Hi there and thanks for the update! 8-) There's another way to do it and it's via hotspot APIs which are more advanced and have various other options. You can see them in action if you download this archive and see the api template in the root...

Hi! Please install v3.6.5 beta which has this addressed everywhere. If you are using free version you may download it here: https://www.webrotate360.com/products/webrotate-360-product-viewer.aspx#other

Thanks for your feedback, James. We added this to our list of enhancements to consider for the next release.

It doesn't seem like your code is rendering yet. May be it's some sort of page cache you have there? You can simply add this instead of rendering another shortcode (at least to test this): $replace .= '<div class="spin360-icon"></div>';

Hi! We would need to see it in action to advise. Can you possibly share a link to the page with the issue? You may send it to support at webrotate360 dot com or paste here.

Hi Oleksiy, We're not familiar with nested shortcodes in WordPress unfortunately, but you can modify the content (i.e "thumbnail or text" as per your example) as needed in PHP in class-wr360-shortcodes.php by changing the $content parameter: public function...

Hi Mark, yes... we should add some UI there and a tool-tip or something! To delete a watermark on Mac, click on the watermark inside the preview, then Fn + Backspace / Delete key on your Mac keyboard.

Hi Larry, if you don't use iFrames (which you can simply insert as many as needed on a page), the best example is to publish your project in SpotEditor using a template called "Multiple embedded views" that you can select on the Publish form. This will create a working html file with the...

Hi Steve, yes, it's possible to customize the buttons as it's all in CSS via SVG images you may replace. As for the example, I just sent you a private message.

Yes!

Hi there, ALT is the only accessibility option we offer at this time. It's outputted in your published HTML as alt property as follows (using responsive template in this example) and it's based on the project name or the name you give it on the Publish form: jQuery('#wr360PlayerId').rotator({...

Hi, please send us a quick email to support at webrotate360 dot com and we will follow up quickly. Generally, if you have re-installed the software using the links we provided and activated the software using the instructions we sent, it will remove it accordingly in your local published...

It looks like you haven't replaced display: none; with display:block !important in your CSS overrides. Please make the update and I think it will work. PS: we just debugged our test iPhone through desktop Safari and can see that something on this page is removing our inline display style from...