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  1. WebSupport

    Embedded 360 Not Working

    There seems to be an issue with a third-party plugin / theme that does your JavaScript script minification (the one in the footer). Please disable the JavaScript minifaction or possibly exclude webrotate script (imagerotator.js) from your script minification and I believe it will work then.
  2. WebSupport

    Not loading main image on mobile

    If you scroll fast enough on page load to where the 360 product view is on mobile, you will see that it's loading fine, shows the first (pre-loader) image, the hotspots and sometimes even starts spinning until all of a sudden, the images disappear.. It's pretty clear I think that one of the...
  3. WebSupport

    Google Analytics Integration

    I was referring to something like this which I can't seem to find on that page: <script async src="https://www.googletagmanager.com/gtag/js?id=UA-XXXXXXX-X"></script> <script> window.dataLayer = window.dataLayer || []; function gtag(){dataLayer.push(arguments);} gtag('js', new Date())...
  4. WebSupport

    Google Analytics Integration

    It can work either via a GA tag through the tag manager or a separate GA script.
  5. WebSupport

    Google Analytics Integration

    Hi, thanks for the email with the link! It doesn't appear that you have configured Google Analytics on the page with the 360 product view. It looks like you have implemented Google Tag Manager via a third-party plugin gtm4wp but it seems like it's not setup to use the GA analytics tag. It's...
  6. WebSupport

    Second Language Support?

    So far we have been asking our users to create a separate 360 for translations, in the next major release we're adding view profiles that will allow that among other things.
  7. WebSupport

    Can't see my iFrame in SharePoint

    Please see the first answer in this article, i.e renaming .html to .aspx. https://social.technet.microsoft.com/Forums/ie/en-US/1f841a4b-c54d-4ea3-adb4-e3a118bb76c7/iframe-is-not-working-for-sharepoint-online-when-src-is-html?forum=sharepointgeneral Does this help?
  8. WebSupport

    WordPress Embed - Loads Intermittently

    Hi Steve, do you know which page speed optimization plugin is chaining the footer scripts on the page? It looks a bit odd and likely is a culprit. Not 100% sure but it's worth a try to disable the plugin and retest...
  9. WebSupport

    Announcements

    WebRotate 360 Product Viewer App v2.0.0 for Shopify Released [+] Added Popup mode so that a 360 product view can be launched as a full-browser window popup (PRO only). [+] Updated to use the latest core 360 product viewer features and fixes (100+ of improvements since the last app release). [+]...
  10. WebSupport

    further frame control

    Thank you for the kind words! :) These are all valid points.. Please share a link to your work so far via support at webrotate360 dot com. We may suggest something to alleviate some of the concerns with the load times.
  11. WebSupport

    Webrotate & Webflow

    Hi Julian, this literally means that jquery has not been loaded before imagerotator.js script which is required. I.e it seems to be the issue of script loading order. Can you possibly share a link to this page? Is this due to jquery being loaded in page footer in your webflow theme if at all?
  12. WebSupport

    further frame control

    Hi, thanks so much for putting this together and for the kind words! This is quite interesting and makes a lot of sense... does this feature require that manual (mouse / touch) drag of images is disabled, i.e is this your use case?
  13. WebSupport

    Toggle between image source

    Yes, correct! PS: another thing to consider is combining two sets of images into the same sequence and sort of transition from one to another during the same 360 spin. This bike example has something like this, i.e the suspension animation that can be for example a chunk of the same 360...
  14. WebSupport

    Linking directly to cover.jpg

    Missed this... sorry! It would be like this: https://s1.pixriot.com/XXXXXXX/Your-Folder/Your-View/cover.jpg PS: it's the same as config URL under Share -> Config URL but instead of the xml file you would have "cover.jpg".
  15. WebSupport

    Toggle between image source

    Hi, yes for example you can publish two projects for each 360 product image sequence and then add a static "as content" only hotspot to both (say at the bottom on the left) that can have a Hyperlink action pointing to a respective published xml file for the toggle. Clicking this hotspot button...
  16. WebSupport

    free or paid version for a commercial website?

    Hi, you can use the free one :)
  17. WebSupport

    making off line viewer work in chrome or edge

    Hi Joe, There's a warning we show when you hit publish in the desktop software that links to FAQ #6 which leads to the following post on our blog. Please review for Chrome for example: https://www.webrotate360.com/blog/2019/loading-webrotate-360-product-views-locally-from-your-hard-drive.aspx...
  18. WebSupport

    Shift-click and Ctrl-click when adding Hotspots

    Excellent ideas. This is definitely something we want to implement asap. Thank you, thank you, thank you! :!:
  19. WebSupport

    Same-window popup div for hotspot links?

    The problems is that it's either javascript callback or the hyperlink URL that SpotEditor will spit out to the xml file. So it's not easy to do this exactly like you envision (i.e passing a complete URL to the callback). But you could do something link this: <head> <style> iframe.popup {...
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