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Hi Charing, thanks for contacting us here and apologies for our relate reply. This happens most likely because your custom BigCommerce theme uses a different CSS class or id for the element that wraps your main product image than the one we look for by deafult on a product page (it's declared...

Hi! Can you possibly paste your WP shortcode here so we could match it against your 360 product image dimensions or just paste your page URL with the 360 view, and we will review and comment.

Hi Gordon, you can re-download the latest version using the PRO download links in the email you received originally with the license. Please let me know if you need us to resend it though. Thanks for using our software!

Yes, please check your email. We sent you instructions earlier today on how to enable the full-screen feature for you 360 product views in Magento.

Hi there! IE11 I think doesn't like the jQuery url used on the page. It aborts loading jQuery from the google server. Please see attached screenshot I made on IE11:

Thanks for confirming, Bagatyne! Much appreciated.

Ah I see now I think. Thanks! 8-) PS: we will retest it on the latest Prestashop download just in case to see how the default theme there is configured now and will adjust if needed. If anybody else notice the same issue with their Prestashop themes on 1.6.0.8, please let us know and we will...

Hi Gordon, This is how JPG compression works in general when you re-save a JPG image with 100% compression quality (or any other compression quality that is higher than the one you used when you optimized them originally), i.e in Photoshop and other imaging software there will be the same...

Hi and thanks for contacting us here at WebRotate 360! 1) Can you please share a link to your Prestashop site? as I'm not sure I completely understand this statement "since it is a free version, there should not be any pop-up at all ...". Please give us more details. 2) Yes, specifying 360...

Hi, the new PRO build (3.5.1.606) is available and should resolve the issue you had with FTP. Please download / reinstall using download links we sent you before with the license. Also in this build: 1. Fixed viewer touch control on hybrid Windows 8.x touchscreen devices that allow control...

Hi Cady, Please try installing the free 3.5 beta of our software from the link below (under DOWNLOAD BETA 3.5 ), then publish a test 360 view (you can use sample images from here) and review the output created under the "published" folder which you will find inside your project folder after...

Hi Gordon, thanks for your post. This issue was fixed the other day.. Please give us 1-2 days to make a new release available with some other fixes for hybrid Windows 8 touch devices we're preparing right now. Will confirm here once its posted.

Hi Joe, can you please try setting your default Windows font size back to 100% and confirm if this is what's causing it? Please see the screenshot below - this is where the default font size is configured. PS: we also received your email.

Hi there! Please go to WebRotate 360 Module settings in OpenCart admin and change .image in the Placeholder field to this one: .product-info .left I hope it helps!

Hi Chris, thanks again for your support! Here's how you should be able to do this in the version of the script you are using (sorry it's not documented yet and there's no template in SpotEditor, but all is coming shortly). Note that the plugin is initialized differently to give you access to...

Hi Murray and thanks for contacting us here. Can you please remove whitespaces in the embed name "Watch 360 View" and let us know if it helps?

Hi, we haven't tried 1.9 with the plugin yet as it was just recently released. Will be installing 1.9 and will investigate the responsive theme sometime this week or if you would like us to take a quick look into your setup, please share a temp FTP / Admin login for your Magento online. You can...

Hello and thanks for contacting us here! :) This is correct. The most likely reason you don't see it working though is because your custom design / skin doesn't use the default locations where Magento installs our plugin by default. You can try copying these files and folders to your...

Hi there! Html hotspots are rendered pretty much as-is by the browser like any other html block on a web page. In other words we don't touch them when we show them inside the 360 view. Looking at your script I see a couple of issues: 1. You have <td> elements but no <table> and no <tr>...

Hi there and thanks for contacting us here. The link in your post doesn't seem to have our viewer integrated at the moment. I checked the source of the page you link and also don't see any references to webrotate 360 product viewer scripts. Can you please add a link where we can reproduce the...