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Hi Bogdan, thanks for contacting us here! It would be hard to figure out what happened with the OpenCart integration from the xml link alone (btw, the link doesn't work right now). Please send us a link to your OpenCart product page to support at webrotate360 dot com so we could investigate.

Hi there! We would need to have access to your admin + ftp to be able to investigate and help. You can send it to support at webrotate360 dot com.

Can you please send the link to support at webrotate360 dot com?

Hi there! Can you please give us more details about the conflict with cloud zoom? What do you see? If you can share a link to your website online where you see the issue, this would be best.

Hi! Looks like your web server is Microsoft IIS and its default rule blocks the license file loading with .lic file extension. You can add a new rule in your IIS management console (if you have access to it) under MIME types and add .lic as allowed file extension. Or simply rename license.lic to...

Hi there, when you turn the full-screen on (that's when we also load high-res images when they are available), any further zooming is not yet possible due to various browser differences in the way they handle the full-screen mode on Mac and Windows. The ability to add the toolbar controls in...

Hi again and thanks for your support! This sounds like you have not yet installed the PRO version of the software that you should be able to find in the email with the license files. There are two download links in that email - one for the Windows build and one for Mac. Please re-install...

Hi there! Apply to source images and the same filter processing on publish (which only applies to the published files in that case) is not applied to the actual image files in the free version of SpotEditor. This is also the case with the watermarks and path tools. If you have purchased a...

Hi! Please include a link to your sample so we could see the issue and try to help. PS: hot-spot and rollovers in all of our demos / test 360 views work fine in IE8 - IE11 so I suspect it's related to your html markup in the rollovers (as I saw your other samples before where you used html...

Hi there! I'm not sure I understand exactly. The hot-spot positioning is designed in such way that you pick a detail on your product that you would like to highlight with a hot-spot inside your 360 view and then you trace this detail by moving from image to image in SpotEditor and manually...

Great - thanks for the update! PS: you would usually not want to have html / body tags inside the hot-spot markup as they will be ignored by the browser anyway or may cause issues. It's best to start with <div></div> and add all your hot-spot markup inside the div (you can style the div as...

Hi there! I suggest simply creating a legend image as needed and then create a static (fixed position) hot-spot in SpotEditor and position it in the corner of your 360 product view using the content position controls on the same Edit Spot form. Here's how the Edit Spot form would look like for...

Hi! We're finishing API support that among other features allows subscribing to hot-spot events, so activating something else on your page outside of the webrotate box when somebody clicks on a hot-spot should be possible in the final v3.5 release of the 360 product viewer (hopefully in about a...

Hi there, can you please give me a bit more details as I'm not sure I understand what you mean by 'open an image directly from the webserver'? PS: ability to activate the hot-spot rollovers on mouse click will be available in about two weeks. It works this way already on mobile / touch screen...

Hi Gen, thanks for your comment. We will consider Muse for our next plugin. Not sure about plugin support there though but will investigate..

Hi Luke, please send us a link to your WP page with the 360 view to support at webrotate360 dot com. Also did you send us an email in the last few hours with the confirmation for your PRO license as our email sever was down? If so, please resend.

We found what the issue was. More details and a fix is available in this post: http://www.360-product-views.com/forum/ ... rt=10#p893

Great news. Thanks for confirming! Will update our plugin on Magento Connect shortly. PS: The plugin currently supports just one 360 product view per product page.

Hi, Can you please try this update? Just unzip the attachment and then copy both php files over the files with the same names in the follow directory: \app\design\frontend\default\default\template\webrotate360\catalog\product\view\ Please clear / delete your magento caches after that and then...

Hi there! I think you are using PNG images with transparent background in which case there's one setting that you would need to turn off in the script. New SpotEditor v3.5 would turn it off by default on Publish for PNG images. If you can send me a link to your page with the 360, I would let...