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Hi there! Thanks for contacting us here. We would need temp FTP / admin login to investigate and try to help. You can send it to support at webrotate360 dot com.

For anybody who's installing our 360 viewer module on Prestashop 1.6.x, please download updated AdminWebRotate360.php using the link below and overwrite the same file under your admin/tabs folder: http://www.webrotate360.com/360_integra ... 60_1.6.zip

Hi! Thanks - we fixed it today and sent you an email with the details. For anybody who's installing our 360 viewer module on Prestashop 1.6.x, please download updated AdminWebRotate360.php using the link below and overwrite the same file under your admin/tabs folder...

Hi there, trafim! Please try the following: 1) Download updated AdminWebRotate360.php from this link and overwrite the same file under your Prestashop admin/tabs folder. http://www.webrotate360.com/360_integra ... .5.4.1.zip 2) Delete your /cache/class_index.php after installing our module...

Hi Steve, Do you cache anything maybe (like html static pages before hitting magento, etc)? I would try resetting admin cache, then verify the SKU of the product in your link with the one you are checking it against in Admin. For example these two pages, looks like they show the same product...

Just for future reference, the issue was an outdated WebRotate 360 plugin for WordPress that didn't have support for newer jQuery library used in this WP installation. Installing the latest version of the WebRotate 360 plugin from wordpress.org fixed the issue.

Hi there, This is likely a local security issue with some browsers that is described on our blog here (with a workaround provided for Chrome and Opera). Firefox should always work without any tweaking.. And once you move the files online all will be fine regardless. If you are using our new...

Hi! Can you share a link to the page please so we could review and comment? You can paste it here or just send it to support at webrotate360 dot com. Thanks.

Hi lalegator! :) I'm glad to hear from you and thanks for getting PRO and all your feedback as well! I agree, the tooltips (hover-over text) in the user interface is very important - it is being added for the final release of v3.5. Thanks for reminding us though and please send us any of your...

Hi there, I don't think this is related in any way to our plugin. Sorry, I'm not sure we will be able help.

I see :) The sample is cool but that technique still has limited browser support unfortunately. There're some other ideas but it's still probably a year before it will be feasible to do across various browsers / devices.

It should work now. This webrotate file was missing under classes (probably got removed during Prestashop upgrade): /classes/WebRotate360.php Once I copied the missing file into this folder, it started working again.

Hi Rohan, this makes sense... you can quickly adjust it per your requirement. Please find the following file in your opencart install: admin\view\template\module\webrotate360.tpl Then in the param section on line 295, please replace the lines in bold accordingly: From this: var dataModel = {...

Hi there! The 3d party sample you included is done in Flash and it does load all the colored assets / images on page load (behaves somewhat flaky for me here as sometime wouldn't switch colors). Also the average time for loading 36 reasonably sized 360 product images is 2-5 seconds with average...

Hi Tom, thanks for contacting us here! This can be different from one WP theme to another. I guess you have some left / right floated elements that wrap the section where you are inserting 360 viewer short-code. It's best if you could share a link to your page somewhere online so we could...

The issue with 97% is because the 360 viewer is trying to load a hot-spot image (interfazpequeña.jpg) via the following URL but it can't find it. It also gives 404 (file not found) if I try to open this url directly in my browser as per the screenshot: Here's encoded URL for the hot-spot image...

Hi there! Sure we would be happy to help - please paste a link to your online sample here or send it to support at webrotate360 dot com and we will investigate :)

Hmm.. what is the shortcode that you use for our demo that works? You can also send us your 360 view for a test. Just zip up the whole folder and send to support at webrotate360 dot com if it's smaller than 10mb or upload somewhere online. If there's a missing / corrupt 360 image or a missing...

May be just copy the whole magento folder from one box where it all works to your Windows laptop as-is and backup / restore DB as well. This would be a quick fix most likely :)

Ho Scooby, by the sounds of it, it should be giving you the same errors on any other product gallery images. Do you have a product there with more than one product image that is displayed as a gallery? The code that asserts in your problematic box (as per above) suggests that this part is broken...