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No problem. The email is: removed

I guess you would need to load this site somewhere online so we could investigate as it's hard to comment without seeing it.

Please try this shortcode and check if the 360 view will load now: [wr360embed name="botanic" width="100%" height="450px" config="http://localhost/fotocreative/wp-content/plugins/webrotate-360-product-viewer/botanic/360_assets/botanic/newproject2.xml"] You can also try to paste this url below...

Hi, can you please paste here a complete URL of your test page the way you see it in your browser address window when the issue occurs?

Hi there! You would need to send us a temp FTP and Prestashop admin login to support at webrotate360 dot com so we could investigate what exactly is going on with your setup 8-)

Hi there! You would need to send us a temp FTP and Prestashop admin login to support at webrotate360 dot com so we could investigate what exactly is going on 8-)

Hi Scooby, it's probably some of the files between your setups that were not synced / updated.. You can try to reinstall our Magento extension on the problematic box and see if it helps but from the looks of it, something is wrong with your Magento setup / db overall on the problematic PC. Also...

Hi there! One thing that is a concern right away is the whitespace you have between / and fotocreative (ie / fotocreative). Please try removing the whitespace so it's "/fotocreative/..." If this doesn't help, please paste here the full local URL to your xampp wordpress setup so we could...

Hi Scott, thanks for your email. I'm pretty sure the issue is exactly the same as described in this post below. I checked your HTTP headers that come with your 360 product images (or any other images on kiltergrips.com) and they don't ask a browser to explicitly cache any images for any period...

Ah.. true. Your theme uses a different copy of prettyPhoto lightbox which overwrites some of our custom prettyPhoto code (we use it too). You can fix it quickly by going to this file: /wp-content/plugins/webrotate-360-product-viewer/viewloader.html and changing width and height in the embedded...

Hi there! You would need to give it a fixed width in the popup code. Please also remove px in the popup code so it may look like this: test text

Please change that line you added to this one: if (!$(this).is('[href]')) return; Another option: var attr = $(this).attr('href'); if (typeof attr === 'undefined' || attr === false) return;

Hi Amy, For WordPress, you would need to upload just one folder (the one that has images and one xml file) which is created under 360_assets in the destination folder on Publish in spoteditor. I hope this helps!

No problem, Amy. Please remove the whitespace in Dyna Baggster in the shortcode. Let me know if this doesn't help!

Just for a record on our Prestashop forum.. we just had a couple of clients who did incremental upgrade from Prestashop 1.5.6.1 to 1.5.6.2 and had WebRotate 360 viewer integration broken. It turned out that Prestashop upgrade for some reason removed AdminWebRotate360.php from the admin folder...

You would need to update your shortcode to look like this then: [wr360embed name="shoe" width="100%" height="450px" config="[b]/pleasureglass.co.uk/wp-content/plugins/webrotate-360-product-viewer/360_assets/sampleshoe/config.xml[/b]"] Otherwise it actually requests the xml file as per my link...

No problem! Here's the xml config file that is being requested right now on your test page: [url removed]/wp-content/plugins/webrotate-360-product-viewer/360_assets/sampleshoe/config.xml If I try to open it in my browser directly it doesn't load - returns 404. Please double check that it's...

Hi! I just refreshed my browser cache, reloaded the page and I don't see the line you suggested above you added (may be you removed it already?). Please see my firebug window with the asserting snippet that doesn't show the check for the missing attribute, and it still produces the same error...

Hi Steve, sure. Here's a cut&paste from the installation tab on our WP plugin page (http://wordpress.org/plugins/webrotate- ... tallation/) Integrate via popup Use the following shortcode to integrate via lightbox popup (replace name, width, height and config with your own values): Example...

It did work fine on that other test page you have as I tried it in firebug with the fixed toolbar width. As for the other one with the expander on your product page, the issue is on the line 1152 in your theme's shortcodes.js that intercepts clicks on all "a" elements on the page. It can't find...