Search results

Thank you for the info. Will investigate today-tomorrow and let you know what we have. Please stay tuned.

Strange. There are hundreds of live Magento sites running 1.7.x and 1.8.x with our 360 viewer plugin and only one guy reported something similar here so far (note that he only saw this with one test Windows laptop that he wanted to through away at the end of the thread :D )...

Hmm.. this is strange then. Can you please try to assign the test shoe 360 xml / attribute to some other product and see if this makes any difference? Do you have this setup somewhere online so we could possibly login and investigate? PS: also if you haven't tried this yet, please try cleaning...

Hi there, Please try removing all gallery images in Admin from for the product that gives you the error, re-test and then re-add the images one by one to see if it fixes it as I think the line 86 can give an error like this only if there's something wrong with one of your gallery images...

:) that's good news!

Thanks for confirming, Mihai!

Hi there and thanks for your comment! Just curious, are you rendering these combinations in 3D CAD or are they photographed? The closest thing we have right now for reloading dynamically different color variants in-place is shown in this demo which requires a separate set of 360 product images...

Hi! A new Windows build with the fix is available in the link below. Can you please give it a try? http://www.webrotate360.com/360_product ... 0_free.exe Note that the project xml still has the floating numbers in hot-spot offsets such that we don't loose any precision as you save / close and...

The issue is being fixed now, Mihai. Thanks for bringing this up! 8-) Will upload a new build in the next few hours and let you know here.

It can be the one in the root of your magento installation.

Hi there! This is interesting as we don't see any issues with the dots in the offset numbers on save / re-open (same goes to many other users who have been using SpotEditor v3.5 for some time now, and they showed us various 360s created via v3.5 with correctly working hot-spots). I suspect it's...

Hi Mihai, thanks for contacting us here! Couple of points: - Only one of those console messages you copied from chrome dev tools is an actual error (XMLHttpRequest cannot load) in that the browser can't load a file from our server. This is minor and expected in certain browsers, and can be...

Hi Christian, the latest PRO v3.5 script works on Windows Phone 8 for us (just re-tested on our test Nokia Lumina 521 and the touch events worked). Can you please email us at support at webrotate360 dot com, so we could send you the update?

Thanks. Your short-code config path would need to look either like this: or like this (assuming your http site always redirects to http://www.): I hope this helps.

Hi there, Dion! Sure. Can you please confirm the actual location of the ring4.xml on your FTP? This xml file path below that I figured you wanted to specify in the short-code is not there - you can try opening this link in your browser:

Hi there! This is a good question.. :) For one thing, many pro photographers wouldn't always want to remove all the shades under the products for their 360 product views as it often gives a better impression of the 3D depth. If you are ok leaving some minor product shade on your 360-degree...

I think so, Stu - assuming config.html is hosted on your own server (not eBay), it should be able load 360 viewer xml and javascript from the same server without issues. You can test is as standalone page and once you are happy with it, reference it in your eBay iframe.

Hi Stuart, apologies for our late reply.. missed this post somehow. I'm not 100% sure about your 360 viewer setup though. For our viewer to work correctly both javascript and the xml config (and the images it points to) need to live on the same domain where your 360 view is going to be loaded...

Hi Matthew! Thanks for bringing this to our attention. It turned out our demo website you used for testing had an old script and an incorrect mobile meta viewport, both of which are now updated. Please refresh your browser cache and try again. Just tested on one of our iPads and iPhones and...

Hi Mike, thanks for checking in. Full-screen is not available in the free release of our 360 product viewer unfortunately. If you have a PRO license though, please shoot us an email to support at webrotate360 dot com so we could send you further instructions.